To start the exchange process, please contact our WhatsApp support line and provide us with your order number and the reason for the exchange request.
WhatsApp Number: +27 82 600 6088
Once we received your message you will receive a response from us within 48 hours confirming or rejecting your exchange request.
- We will dispatch your new item once we have received the exchange package. Shipping takes approximately 7 business days.
- Returns needs to be done within 3 days from the date that you received your order. So please contact us immediately.
- If there is a price difference between the product you originally ordered and the new item you want we will send you an invoice for the amount due. We will only be able to dispatch your new order once this invoice has been settled.